Fractional Chief Customer Officer + AI-powered CS platform.
No $350K hire. Measurable results from week one.
You closed the deals. You built the product. But your customers keep leaving — and nobody in the building knows how to stop it.
You're spending $50K+ to acquire each customer, then watching them walk after 8 months. Your board is starting to notice the leaky bucket.
No playbooks. No health scores. No early warning system. Your team finds out a customer is churning when the cancellation email hits.
Salary, equity, benefits, ramp time. For a Series A-C startup, that's a massive bet on one hire — and it takes 6+ months to see ROI.
I work exclusively with B2B SaaS startups between Seed and Series C — the stage where customer success makes or breaks your next fundraise.
You have product-market fit but no CS function. You need the foundation built right, fast.
Growth is real but churn is scaling too. Your investors are asking about NRR and you don't have an answer.
You need enterprise-grade CS operations before the next round. The bar is higher and the clock is ticking.
Churn is a crisis. You need someone who's fixed this before — not someone who'll learn on your dime.
This is what makes CCO2Go different. You don't just get advice — you get a battle-tested CS leader backed by a proprietary AI engine deployed inside your org.
25+ years of C-suite customer success leadership — from Oracle to high-growth startups — embedded in your team at a fraction of the cost.
A proprietary AI-powered customer success platform — deployed as part of every engagement.
A proven three-phase approach that delivers measurable impact fast — because your board doesn't grade on effort.
Deep-dive into your churn data, customer journey, team structure, and processes. I find the root causes — not symptoms — within the first two weeks.
Implement playbooks, health scoring, and AI automation through CCOPilot.ai. Your team gets working tools on day one — not a slide deck of recommendations.
Optimize, measure, and build the self-sustaining CS engine that grows with you. When you're ready for a full-time CCO, I help you hire and transition.
Every metric below represents revenue saved, recovered, or expanded for startup clients.
25+ years leading Customer Success, Professional Services, and Support organizations — from Oracle's enterprise CS division to high-growth cybersecurity startups that needed results yesterday.
I've built CS organizations from zero at multiple companies, turned around failing retention metrics, and designed the playbooks that VPs of CS still use years after I've moved on. I also built CCOPilot.ai — a purpose-built AI platform — because I got tired of watching startups try to manage customer health in spreadsheets.
Now I bring that same executive firepower to startups who need it most — without the $350K price tag or the 6-month ramp.
"Shane joined when we had no formal customer success function and built it from the ground up. He's hard-working, process-oriented, and relentlessly focused on disciplined execution."
Book a 20-minute strategy call. No pitch, no pressure — just an honest look at your churn data and whether fractional CCO leadership makes sense for your stage.
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