⬡
Agent Architecture
15+ autonomous agents with tool-calling contracts, confidence-aware escalation, and human-in-the-loop approval before anything touches a customer.
⌕
RAG & Retrieval
A dual-mode assistant grounded in a curated knowledge base, with retrieval scoped per tenant so answers stay accurate and never leak across organizations.
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Multi-Provider LLM Ops
A centralized LLM service layer with provider abstraction. Model migrations handled behind one interface, weighing cost, latency, and quality per workload.
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Prompt & Output Engineering
Structured output contracts, template systems, and fallback handling, because a prompt that works in a demo is not one that survives production.
◉
Predictive Signal Design
Composite health scoring and churn prediction that aggregate product usage, support sentiment, engagement, and billing into signals a human can act on.
▦
Multi-Tenant Architecture
Tenant isolation, role-based access control, and per-tenant feature flags. Every capability keyed to the organization, nothing hardcoded to one customer.
🛡
Security & SOC 2 Posture
Secrets management, audit logging, CSRF protection, and cross-tenant isolation testing, designed with a CISSP holder's paranoia from day one.
⟐
Full-Stack Integration
React, Node.js, PostgreSQL, and Prisma wired into the messy real world: OAuth, Stripe, Twilio, calendar and meeting intelligence, and email deliverability.
